Transaction cancellations will be performed in accordance with all applicable laws and regulations, including Israeli Consumer Protection Law, 5741—1981 and Consumer Protection Regulations (Cancellation of a Transaction), 5771-2010.
We do our best to ensure clients satisfaction with our products. Nevertheless, the Client may cancel a transaction for any reason whatsoever within 14 business days of receiving the product.
To cancel a transaction you must contact the customer support of the Website by telephone or by email. It is hereby clarified that an application to cancel a transaction will be valid only after receiving an email message from the Website and/or the Website Operator confirming receipt of the application to cancel the transaction.
If a transaction is canceled the Client will receive a refund of the payment carried out pursuant to the refund policy set forth in the refund policy chapter. The Website owners may deduct from the refund 5% cancellation charge or an equivalent of 100 NIS, the lower between the two. It is hereby clarified that the refund will not include the shipping charges paid upon purchasing the product.
If the transaction was canceled after the Client received a notice of shipment for the product and/or after the Client has already received the product, the Client will return the product to the company, at the address that will be provided to it, using a shipping company of his/her choice, and all the costs of returning the product will apply to the Client in addition to the cancellation charges, if any. It is hereby clarified that the Client will deliver the product to the shipping company for sending it back to the company within 14 business days from the date of receiving the product.
The product will be returned in its original packaging with the original labeling and provided that it was not used in any way whatsoever and was not worn, laundered, modified or impaired in any way. It is hereby clarified that the refund to the Client will be carried out only when the Website and/or the Website Operator receive the product back and find the product returned in compliance with the terms and conditions set forth above and confirm the receipt of the product in good order by way of an email message. If the product returned does not comply with the terms and conditions set forth above, the Client will be notified by email message and the Client may choose whether to receive the product back as is at his/her expense.
For the removal of doubt, upon cancellation of a transaction, returning the product will be possible against a monetary refund only and not against receiving another product.
The Website and/or the Website Operator will not cancel a transaction paid for with gift vouchers, as set forth in applicable law.
The transaction cancellation policy set forth above will only apply to products purchased on the Website and not to products purchased from any other source, including, and without derogating from the general nature of the above, the physical Nativ Tattoo store, if any.
The transaction cancellation policy set forth above will not apply to bathing suits, underwear and lingerie, and products that were custom made and/or modified at the request of the Client, all by virtue of applicable law. A customized product pursuant to this section, is any product which was modified in any way whatsoever at the request of the Client, including but not limited to adding a hem, adding sleeves, a lining, making the item wider or narrower and any other adjustment to a specific size.
Notwithstanding the above, if the Client received a product that is defective due to a defect in manufacturing only, the transaction may be canceled provided that the Website and/or the Website Operator will provided with the opportunity to repair the product and/or offer the Client an alternative product without additional charge. If the transaction is canceled due to a defect in the product only, the Website and/or the Website Operator may, but are not under obligation, to offer the Client a compensation in an amount equal to 50 dollars US or 5% of the product price, the lower between the two. It is emphasized that if a product returned is found not to be defective or alternatively that the defect is not a defect in manufacturing but was caused during shipping and/or due to a malicious act by the Client and/or due to negligent handling by the Client, the Website and/or the Website Operator may demand indemnification from the Client for expenses expended in connection with the product.
In any event, the shipping charges back to the Website Operator will be paid by the Client.
Refund policy
All refunds will be carried out only to the original form of payment in which the purchase was carried out and they will be carried out without charging a commission to the Client.
For the removal of doubt, the Website and/or the Website Operator will not bear any losses caused to the Client for any changes in the rates of exchange between the purchase date and the return date and will not bear the cost of any payment whatsoever to a third party that was required for the purpose of the payment, including, and without derogating from the general nature of the above, conversion charges and/or handling charges by a bank and/or credit card companies.
For the removal of doubt, various taxes paid by the Client, including, and without derogating from the general nature of the above, custom duties and/or VAT, will not be returned to the Client by the Website and/or the Website Operator.
